{"id":10820,"date":"2021-12-17T16:41:47","date_gmt":"2021-12-17T07:41:47","guid":{"rendered":"https:\/\/neonmetin.info\/buletin\/?p=10820"},"modified":"2021-12-17T16:42:04","modified_gmt":"2021-12-17T07:42:04","slug":"tane-konsumidor-deteta-banku-4-serbisu-la-kumpre-lei-proteje-konsumidor-nian","status":"publish","type":"post","link":"https:\/\/neonmetin.info\/buletin\/2021\/12\/17\/tane-konsumidor-deteta-banku-4-serbisu-la-kumpre-lei-proteje-konsumidor-nian\/","title":{"rendered":"TANE Konsumid\u00f3r Deteta Banku 4 Serbisu La Kumpre Lei Proteje Konsumid\u00f3r nian"},"content":{"rendered":"\n

Reportajen Francisco Colo<\/em><\/strong><\/p>\n\n\n\n

Tane konsumid\u00f3r hala\u2019o peskiza ba Banku haat hanesan BNCTL, BNU, BRI no MANDIRI hodi deteta kazu 5 lima ne\u2019eb\u00e9 servisu bankariu \u00a0sira komete, mak lei proteje konsumid\u00f3r la kompletu, fornese informasaun ba konsumidor la klaru, asesu informasaun ho lian seluk, no kobransa dupla.<\/p>\n\n\n\n

Presidente Asosiasaun tane konsumid\u00f3r, Antonio Ramos da Silva hateten rezultadu peskiza ne\u2019eb\u00e9  deteta kazu lima (5) ne\u2019eb\u00e9 afeta ba konsumidor sira direitu  no lei protesaun konsumid\u00f3r ne\u2019e la dun kompletu no efik\u00e1s ba konsumid\u00f3r sira.<\/p>\n\n\n\n

\u201cDurante fulan rua hahu husi Outubru no Novembru ami halo peskiza ba servisu bankariu durante fulan rua iha Outubru-Novembru\u00a0 nia rezultadu final deteta katak enkuadramentu legal\u00a0 lejizlasaun\u00a0 lei sira ne\u2019e atu proteje konsumid\u00f3r sira ne\u2019e la dun, iha maib\u00e9 la kompletu ne\u2019e ami nia deteta ladun kompletu pois laiha harmonia\u201d, <\/em>dehan Antonio, iha edif\u00edsiu Tane Konsumidor, 17\/12.<\/p>\n\n\n\n

Tane mos deteta katak iha lei konsumid\u00f3r  asesu ba informasaun , tuir lei protesaun konsumid\u00f3r ne\u2019e lei nu.8\/2016 ne\u2019e, asesu ba informasaun servisu saida deit f\u00f3 ba konsumidor ne\u2019e, tenke f\u00f3 liu husi lian official rua Portugu\u00eas  no tetun. Balun iha ona lian official tetun portugu\u00eas balun lian seluk, maib\u00e9 tuir lei ne\u2019e prestasaun servsiu tenke lian official.<\/p>\n\n\n\n

Deteta mos informasaun sira ne\u2019eb\u00e9 fornese ba konsumid\u00f3r sira ne\u2019e la sufisiente no la klaru, tanba iha relasaun servisu ne\u2019e tenke fo sai informasaun kompletu no klaru ba konsumidor sira.<\/p>\n\n\n\n

Deteta ne\u2019e balun kobra no balun la kobra mas tuir loloos serbisu ne\u2019e labele kobre fo gratuitos no detea mos transferensia internasional iha banku balun, por ezemplu ida ita nia maluk timoroan balun haruka husi\u00a0 liur mai ne\u2019e sira selu tia ona 100% mais iha ne\u2019e banku balun kobre fali,\u00a0 tuir lolos labele ne\u2019e kan abusivel.\u201d<\/p>\n\n\n\n

Tabela : Resultadu peskiza  servisu bankariu iha banku 4 hanesan BNU, BNCTL, BRI, MANDIRI.<\/p>\n\n\n\n

 <\/td>BNU<\/td>BNCTL<\/td>BRI<\/td>MANDIRI<\/td><\/tr>
Abertura de conta de dep\u00f3sito \u00e0 ordem (D.O.)<\/strong><\/td> <\/strong><\/td><\/tr>
Custo da abertura da conta D.O.<\/td>Isento<\/td>Isento<\/td>$2<\/td>$5<\/td><\/tr>
 Valor m\u00ednimo do dep\u00f3sito inicial<\/td>$5<\/td>$10<\/td>$10<\/td>$50<\/td><\/tr>
Manuten\u00e7\u00e3o de uma conta D.O.<\/strong><\/td> <\/td><\/tr>
Valor da comiss\u00e3o (total anual)1<\/td>$35<\/td>$6<\/td>$3,60<\/td>$9<\/td><\/tr>
Cart\u00e3o d\u00e9bito<\/strong><\/td> <\/td><\/tr>
Custo de emiss\u00e3o do cart\u00e3o de d\u00e9bito<\/td>$4,2<\/td>$0,33<\/td>$0,30<\/td>Isento<\/td><\/tr>
Custo da anuidade<\/td>$50<\/td>$4<\/td>$3,60<\/td>Isento<\/td><\/tr>
Extratos banc\u00e1rios<\/strong><\/td> <\/td><\/tr>
Custo do extrato ao balc\u00e3o – mensal<\/td>$0,40<\/td>$0,50<\/td>Isento<\/td>$0,25<\/td><\/tr>
Custo do extrato ao balc\u00e3o – trimestral<\/td>$1,2<\/td>$1,50<\/td>Isento<\/td>$0,75<\/td><\/tr>
Custo do extrato ao balc\u00e3o – anua<\/td>$4,75<\/td>$6<\/td>Isento<\/td>$3<\/td><\/tr>
Levantamento de 50 USD<\/strong><\/td> <\/td><\/tr>
Ao balc\u00e3o<\/td>$0,85<\/td>$0,50<\/td>$5<\/td>Isento<\/td><\/tr>
No ATM<\/td>$0,25<\/td>$0,15<\/td>Isento<\/td>Isento<\/td><\/tr>
Emitir transfer\u00eancias nacionais de 100 USD para outros titulares de contas<\/strong><\/td> <\/td><\/tr>
Ao balc\u00e3o para o mesmo banco<\/td>$2,50<\/td>$0,50<\/td>$0,50<\/td>$2,50<\/td><\/tr>
Ao balc\u00e3o para outro banco nacional<\/td>$1<\/td>$5<\/td>$5<\/td>$5<\/td><\/tr>
No ATM para o mesmo banco<\/td>Isento<\/td>$0,25<\/td>Isento<\/td>Isento<\/td><\/tr>
No ATM para outro banco nacional<\/td>$1,15<\/td>$0,25<\/td>isento<\/td>Isento<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Bazeia ba problema hirak ne\u2019e ho dadus  ne\u2019eb\u00e9 mak tane konsumidor hetan no tane m\u00f3s husu ba bankariu sira  tenke atualiza informasaun diak ba kosumidor sira ligada ho mudansa servisu atendimentu banku nian ba konsumidor sira atu garantia nafatin servisu profisionalidade no eficaz ba publiku.<\/p>\n\n\n\n

\u201cBazeia ba ida ne\u2019e ami ninia tuntutan ka Rekomendasaun \u00a0ba informasaun saida de\u2019it mak husi banku \u00a0f\u00f3 ba konsumid\u00f3r tenke ho lian official, tanba ne\u2019e ita referensia ba lei protesaun konsumidores. Kona-ba folin se o hasae sentimu id aka rua tenke informa ba konsumidores, meius informa bele liu husi korreius,email, bele liu husi sms tanba konsumidor nia dadus iha ne\u2019eb\u00e1 hotu. Banku labele kobra aas liu se enkuandu ema osan oitoan, ida ne\u2019e ami husu. Ida fali servisu balun tenke gratuito estate bankariu ne\u2019e tenke gratuito\u201d<\/em> Rekomendasaun husi Presidente Tane konsumidor Antonio Ramos da Silva.<\/p>\n","protected":false},"excerpt":{"rendered":"

Reportajen Francisco Colo Tane konsumid\u00f3r hala\u2019o peskiza ba Banku haat hanesan BNCTL, BNU, BRI no MANDIRI hodi deteta kazu 5 lima ne\u2019eb\u00e9 servisu bankariu \u00a0sira komete, mak lei proteje konsumid\u00f3r la kompletu, fornese informasaun ba konsumidor la klaru, asesu informasaun ho lian seluk, no kobransa dupla. Presidente Asosiasaun tane konsumid\u00f3r, Antonio Ramos da Silva hateten […]<\/p>\n","protected":false},"author":2,"featured_media":10821,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"amp_status":"","footnotes":""},"categories":[63],"tags":[],"class_list":["post-10820","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-notisia"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/neonmetin.info\/buletin\/wp-json\/wp\/v2\/posts\/10820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neonmetin.info\/buletin\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/neonmetin.info\/buletin\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/neonmetin.info\/buletin\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/neonmetin.info\/buletin\/wp-json\/wp\/v2\/comments?post=10820"}],"version-history":[{"count":1,"href":"https:\/\/neonmetin.info\/buletin\/wp-json\/wp\/v2\/posts\/10820\/revisions"}],"predecessor-version":[{"id":10822,"href":"https:\/\/neonmetin.info\/buletin\/wp-json\/wp\/v2\/posts\/10820\/revisions\/10822"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/neonmetin.info\/buletin\/wp-json\/wp\/v2\/media\/10821"}],"wp:attachment":[{"href":"https:\/\/neonmetin.info\/buletin\/wp-json\/wp\/v2\/media?parent=10820"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/neonmetin.info\/buletin\/wp-json\/wp\/v2\/categories?post=10820"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/neonmetin.info\/buletin\/wp-json\/wp\/v2\/tags?post=10820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}